Terms of Service

1. Introduction and acceptance

These Terms govern access to and use of the TeasyMarket platform, its websites, applications, integrations, documentation and related services.

The platform is intended primarily for business and professional use. It is not designed or marketed as a consumer product.

By creating an account, accepting an invitation to an Organisation, purchasing or activating a Subscription, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

If you accept these Terms on behalf of a company or other legal entity, you confirm that you are authorised to bind that entity, and “Customer” means that entity.

2. Definitions

• “Platform” — the TeasyMarket software, including its web application, server components, databases, algorithms and interfaces.
• “Service” — the provision of the Platform and any related support, documentation, updates and features made available to the Customer.
• “Customer” — the business, organisation or professional user that enters into these Terms and is responsible for its Subscription and Authorised Users.
• “Organisation” — the workspace within the Platform that holds a Customer's stores, products, costs, competitor records and users, and to which access rights are scoped.
• “Authorised User” — an individual invited to and permitted to access an Organisation under a role assigned by the Organisation owner or an administrator.
• “Customer Data” — data submitted to, imported into, or generated within the Platform on the Customer's behalf, including product, supplier, cost, invoice, store, marketplace and configuration data.
• “Third-Party Service” — any external product, marketplace, data source, API, hosting service, model provider or integration that is not operated by us, including Shopify.
• “Subscription” — the plan, order, trial or usage entitlement under which the Customer is permitted to access the Service.
• “AI Output” — any suggestion, match, score, classification, summary, explanation or recommendation produced with the assistance of automated or artificial-intelligence techniques.
• “Marketplace Data” — information relating to marketplaces, channels, listings, categories, fees or conditions obtained from marketplaces or other sources.
• “Competitor Data” — information about third-party retailers, offers, listings, prices, availability or product presentation obtained from public sources, search providers, APIs, connected services, Customer-submitted URLs or third-party data providers.

3. Eligibility and business use

To use the Service you must:

• be legally able to enter into a binding agreement;
• provide accurate, current and complete registration and billing information, and keep it up to date;
• have authority to act on behalf of the Organisation you create or join;
• use the Platform only for lawful business and professional purposes.

The Service is offered to businesses, online retailers, marketplace sellers, agencies and other professional users. We may ask for reasonable verification of your business status or authority.

4. Accounts and Organisation access

An account is required to use the Service. The individual who creates an Organisation becomes its owner. Additional Authorised Users may be added by invitation.

• The Organisation owner is responsible for managing users, roles and access, including removing users who should no longer have access.
• Roles and permissions, where available under the applicable plan, determine which data and functions each Authorised User can see and change. Certain roles may be restricted from viewing cost, pricing or financial data.
• You are responsible for keeping account credentials confidential and for all activity carried out through your account or your Organisation.
• Credentials must not be shared between individuals; each Authorised User must have their own account.
• You must notify us without undue delay at info@teasymarket.com if you suspect unauthorised access, credential compromise or any other security incident affecting your account.

We may act on instructions received through an authenticated account and are not obliged to verify whether an internal authorisation was given.

5. Description of the Service

TeasyMarket is an AI-assisted marketplace intelligence and decision-support platform. Depending on configuration and entitlement, it may provide:

• product catalogue synchronisation from connected stores;
• marketplace and competitor discovery;
• product matching between the Customer's catalogue and external listings;
• pricing and profitability analysis, including cost, tax and fee handling;
• marketplace comparisons;
• AI-generated recommendations and explanations;
• approval workflows for human review of proposed decisions;
• reporting, diagnostics and audit trails;
• integrations with Shopify and other external services.

Available functionality may depend on:

• the Subscription plan in force;
• the country or countries selected;
• the marketplaces addressed;
• which integrations are connected and remain authorised;
• the availability, limits and behaviour of third-party APIs and data sources;
• the completeness and quality of the Customer's product data.

6. AI-assisted features

AI assists. The customer decides.

• AI and automated techniques are used to assist with analysis, matching and recommendations.
• AI Output may be incomplete, inaccurate, outdated or unsuitable for a particular purpose.
• AI recommendations are not guarantees of any commercial, financial or operational result.
• You must independently review and verify AI Output before relying on it for any important business decision.
• The Platform does not automatically publish or modify marketplace or store listings. Such an action occurs only where the feature supports it and you perform a separate, explicit action to authorise it.
• Where the Platform indicates that human approval is required, that approval remains mandatory and cannot be waived by automation.
• You remain solely responsible for your prices, listings, product content, legal compliance and commercial decisions.

AI Output is provided as decision support only. It is not legal, tax, accounting, financial or professional advice.

AI-assisted features may rely on third-party model or infrastructure providers. Where personal data or Customer Data is processed through such providers, the applicable processing arrangements, safeguards and sub-processors are described in the Privacy Policy, Data Processing Agreement and sub-processor information, as applicable.

7. Competitor discovery and external data

Competitor Data and Marketplace Data may be derived from:

• publicly accessible websites;
• search providers;
• marketplaces;
• APIs;
• services you have connected;
• URLs submitted by you;
• third-party data providers.

You acknowledge that:

• the availability, completeness, timeliness and accuracy of such data are not guaranteed;
• external listings may change, move or disappear at any time;
• product matches may be uncertain and may require human confirmation;
• you must verify that any compared products are genuinely equivalent before acting on a comparison;
• we do not guarantee complete coverage of any market, marketplace, country or product category;
• the absence of a result does not mean that no competitor, listing or offer exists.

You are responsible for ensuring that your use of externally sourced data complies with applicable law and with the terms of the source.

8. Customer Data

As between the parties, the Customer retains all ownership of Customer Data.

The Customer grants us a non-exclusive, worldwide, limited licence to host, store, process, analyse, display, back up and transmit Customer Data solely to the extent necessary to provide, maintain, secure, support and improve the Service for the Customer.

The Customer confirms that it has all rights, permissions and lawful bases required to submit Customer Data to the Platform and to have it processed as described in these Terms and the Privacy Policy.

We do not sell Customer Data.

We may create and use aggregated or de-identified operational statistics and marketplace intelligence where that information cannot reasonably be used to identify the Customer, its Authorised Users, or disclose the Customer's confidential product costs, supplier relationships, internal pricing rules or other confidential business information. Such aggregated or de-identified information may be used to operate, secure, benchmark and improve the Service and to provide market-level insights across the Platform.

9. Shopify and third-party integrations

• Shopify and any other connected system is a Third-Party Service operated independently of us.
• By connecting a Third-Party Service you authorise access only to the extent presented to you during the connection process; the default integration model for connected stores is read access.
• The Platform must not, and is designed not to, modify a connected Shopify store unless the Customer performs a separate explicit action that the Platform supports for that purpose.
• Access tokens and authorisations may expire or be revoked, which can interrupt an integration until it is reconnected.
• Integrations may change, degrade or stop working because of changes made by the third party, including API deprecations, rate limits and policy changes.
• The terms, policies and privacy notices of each Third-Party Service apply to your use of that service in addition to these Terms.
• We are not responsible for third-party outages, API restrictions, data errors, pricing changes or policy changes.

Trademark disclaimer

We are not affiliated with, endorsed by, or sponsored by Shopify, Amazon, eMAG, Temu, Kaufland, Allegro, Etsy, eBay or any other marketplace or platform. All third-party names, logos, trademarks and marks referenced in the Platform belong to their respective owners and are used for identification purposes only.

10. Permitted use

Subject to these Terms and to your Subscription, we grant you a non-exclusive, non-transferable, revocable right to access and use the Service for your own lawful internal business purposes, within the limits and entitlements of your plan, for the duration of your Subscription.

11. Prohibited use

You must not, and must not permit any Authorised User or third party to:

• use the Service for any unlawful activity or purpose;
• access or attempt to access accounts, Organisations or data belonging to others without authorisation;
• share credentials outside the Organisation, or allow access by anyone who is not an Authorised User;
• carry out penetration testing, vulnerability scanning or other security testing without our prior written permission;
• scrape, crawl, bulk-extract or otherwise systematically harvest the Platform's own proprietary database, indexes or aggregated intelligence;
• reverse engineer, decompile or disassemble the Platform, except to the extent that mandatory law expressly permits it and only within those limits;
• resell, sublicense, rent, lease or otherwise make the Service available to third parties without our written permission;
• upload or transmit malware, malicious code or harmful content;
• interfere with, disrupt or place an unreasonable load on the operation, integrity or performance of the Platform;
• use the Service to violate marketplace rules, platform policies or the rights of third parties;
• submit data that you have no right to provide or have processed;
• circumvent, disable or attempt to bypass usage limits, quotas, metering or access controls;
• use AI functionality to create deceptive, misleading, infringing or unlawful content.

We may investigate suspected breaches and take proportionate measures, including limiting functionality or suspending access where necessary to protect the Service or third parties.

12. Subscription plans and fees

• Paid plans may be billed monthly, annually or based on usage, as stated at the time of purchase.
• Prices, included entitlements and limits are those displayed during purchase or set out in an applicable order.
• Taxes, including VAT, may be added where legally required; the Customer is responsible for providing valid tax identification where relevant.
• Subscriptions may renew automatically where this is stated at checkout or in the applicable order. The renewal period and applicable price are shown before purchase.
• The Customer is responsible for keeping billing and contact information current and for ensuring payments are made when due.
• Payments may be processed by a third-party payment provider. We do not store complete payment-card details where those details are handled directly by that provider.
• Non-payment or a failed payment may lead to reminders, restriction of functionality, suspension or termination.

13. Usage limits and API costs

Plans may include limits relating to, for example:

• number of products;
• number of stores;
• number of marketplaces;
• number of users;
• imports and synchronisations;
• discovery runs;
• AI requests;
• third-party API consumption;
• storage.

External AI or third-party API costs may, depending on the plan or order:

• be included in the plan;
• be subject to fair-use limits;
• require the Customer to supply its own API credentials;
• be charged separately based on usage.

The applicable model is displayed in the Customer's plan or order before any charge is made. Usage is not unlimited unless a plan or order expressly says so. We will not impose a new usage-based charge that was not disclosed in the applicable plan, checkout or order.

14. Trials and promotional access

Where a trial or promotional access is offered, it may:

• provide reduced functionality;
• be subject to usage limits;
• be modified, suspended or ended at our discretion;
• convert into a paid plan only where that conversion is clearly disclosed in advance and accepted by the Customer.

15. Cancellation and termination

• The Customer may cancel its Subscription in accordance with the terms of its plan.
• Unless otherwise stated in the plan or order, cancellation takes effect at the end of the paid billing period then in progress.
• We may suspend or terminate access in cases of material breach of these Terms, non-payment, security risk, unlawful use, or conduct that harms the Platform or other customers.
• Where the Service provides an export function, the Customer may export the available data before termination takes effect.
• Access to the Service and to Customer Data through the Platform ends upon termination, subject to the retention rules below.

Refunds are provided only where required by mandatory law or where expressly stated in the applicable plan or order.

16. Data retention and deletion

After termination or expiry:

• Customer Data may remain available for up to 30 days after termination or expiry, unless a different period is stated in the applicable plan, order or Data Processing Agreement;
• after that period, Customer Data may be deleted or anonymised;
• copies may be retained where necessary for legal, accounting, security or backup purposes, and in routine backups until those backups expire;
• detailed rules are set out in the Privacy Policy and, where applicable, in a Data Processing Agreement.

17. Privacy and data processing

Our handling of personal data is described in the Privacy Policy, the Cookie Policy, and, where applicable, a Data Processing Agreement and the associated sub-processor list. Those documents are referenced from the Platform and form part of the relationship between the parties where applicable.

Where personal data is processed on the Customer's behalf, the Customer generally acts as data controller and we act as data processor, acting on the Customer's documented instructions. A controller–processor relationship requires appropriate contractual terms defining the processor's instructions and obligations; those terms are set out in the Data Processing Agreement rather than in these Terms.

For account, billing and service-operation data that we determine the purposes of, we act as controller as described in the Privacy Policy.

18. Intellectual property

We and our licensors retain all rights, title and interest in and to:

• the Platform software and source code;
• the design, user interface and user experience;
• the Platform's own databases, indexes and aggregated intelligence;
• workflows and process logic;
• documentation;
• branding, names, domain names and marks, including the TeasyMarket name and visual identity;
• proprietary matching, scoring, pricing and analysis methods.

The Customer retains all rights in its own data, product information, media and materials.

Subject to third-party rights and applicable law, the Customer may use AI Output generated for its Organisation for its internal business purposes. We make no representation that AI Output is unique, original, non-infringing, or eligible for intellectual-property protection, and identical or similar output may be generated for others.

19. Feedback

If you voluntarily provide suggestions, ideas, feature requests or other feedback, we may use them without restriction, obligation, attribution or compensation. This does not give us any ownership of Customer Data and does not permit us to use your confidential information beyond what these Terms allow.

20. Service availability and changes

• The Service is updated regularly and features may be added, changed or removed.
• Planned and unplanned maintenance may temporarily interrupt access.
• Integrations and external data sources may become unavailable for reasons outside our control.
• We will make reasonable efforts to maintain a stable and available Service.
• We do not guarantee uninterrupted, timely, secure or error-free access unless a separate service-level commitment has been agreed in writing.

Where a change would materially reduce functionality that the Customer pays for, we will communicate it in advance where reasonably possible.

21. Beta and experimental features

Features labelled beta, preview, experimental or similar:

• may be incomplete or unstable;
• may change significantly;
• may be withdrawn at any time;
• may be subject to separate limits or conditions;
• should not be relied upon for critical business decisions.

22. Security

We apply reasonable technical and organisational measures designed to protect the Platform and Customer Data, appropriate to the nature and risk of the Service. These measures may include authenticated access, access controls, role-based permissions, encryption where appropriate, logging, backups and logical isolation of Organisation data. No system, however, can be guaranteed to be completely secure.

The Customer must:

• protect account credentials and use appropriate authentication practices;
• configure user roles and permissions appropriately and review them regularly;
• promptly report any suspected security incident or unauthorised access to info@teasymarket.com.

23. Disclaimers

To the fullest extent permitted by law, and without excluding anything that cannot lawfully be excluded:

• the Service is provided on an “as is” and “as available” basis;
• we do not guarantee sales, revenue, ranking, visibility, profit, margin, market success or competitor coverage;
• we do not guarantee that recommendations, matches, scores or analyses are accurate, complete or suitable for a particular purpose;
• nothing in the Service constitutes legal, tax, accounting, financial or other professional advice;
• the Customer remains responsible for compliance with applicable laws, marketplace rules, product and labelling requirements, taxes, pricing rules and any consumer-facing obligations.

Nothing in this section excludes or limits rights or liabilities that cannot lawfully be excluded or limited, including mandatory rights under Bulgarian and EU law.

24. Limitation of liability

This section applies to the fullest extent permitted by applicable law in a business-to-business relationship.

• Neither party is liable for indirect, incidental, special, punitive or consequential loss.
• We are not liable for lost profits, lost revenue, lost savings, lost data, loss of goodwill or lost business opportunities, however caused.
• Our total aggregate liability arising out of or in connection with the Service and these Terms is limited to the total fees actually paid by the Customer for the Service during the 12 months immediately preceding the event giving rise to the claim.
• Where no fees have been paid, including during a free trial, our aggregate liability is limited to the maximum extent permitted by law.

Nothing in these Terms limits or excludes liability for fraud, fraudulent misrepresentation, wilful misconduct, gross negligence where it may not be excluded, death or personal injury caused by negligence, or any other liability that cannot lawfully be limited.

25. Indemnification

The Customer will defend and indemnify us against third-party claims, and reasonable directly related costs and damages finally awarded or agreed in settlement, to the extent arising from:

• Customer Data that is unlawful or that the Customer had no right to provide or have processed;
• infringement of third-party rights caused by materials or data provided by the Customer;
• unlawful use of the Service by the Customer or its Authorised Users;
• the Customer's violation of marketplace or Third-Party Service rules;
• the Customer's material breach of these Terms.

We will notify the Customer of the claim without undue delay, allow the Customer to control the defence of claims for which it is responsible (subject to our approval of any settlement affecting us), and provide reasonable cooperation at the Customer's expense. This indemnity does not apply to the extent the claim is caused by our own breach, negligence or unlawful act.

26. Confidentiality

Each party will protect the other party's confidential information with at least reasonable care, use it only for the purposes of the business relationship, and disclose it only to personnel and advisers who need it and are bound by equivalent obligations.

These obligations do not apply to information that:

• is or becomes public without breach of these Terms;
• was already lawfully known to the receiving party without a duty of confidence;
• is independently developed without use of the other party's confidential information;
• is lawfully obtained from another source that is not under a duty of confidence;
• must be disclosed by law, regulation or a competent authority, in which case the receiving party will, where lawful, give prior notice.

27. Force majeure

Neither party is liable for a failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including:

• infrastructure or data-centre failures;
• cloud-provider outages;
• internet or telecommunications failures;
• acts of government or regulatory action;
• natural disasters, fire or flood;
• war, terrorism or civil unrest;
• cyberattacks not resulting from a failure to use reasonable safeguards;
• outages, restrictions or discontinuation of third-party marketplaces, APIs or model providers.

28. Changes to these Terms

We may update these Terms to reflect changes to the Service, our operations, or legal and regulatory requirements. Each version carries a version number, an effective date and a last-updated date.

Material changes will be communicated through the Platform, by email or by another reasonable method before they take effect. Previously accepted versions are retained and are not replaced silently; continued use after a new version takes effect, or express acceptance where requested, constitutes acceptance of that version.

Effective date: 13 September 2026. Last updated: 13 September 2026.

29. Governing law and disputes

These Terms and any non-contractual obligations arising from them are governed by the laws of the Republic of Bulgaria, subject to any mandatory provisions of applicable law that cannot be varied by agreement.

Any dispute that cannot be resolved amicably will be submitted to the competent courts of the Republic of Bulgaria. Where the parties may validly agree venue, the competent courts in Sofia, Bulgaria will have jurisdiction.

The parties will attempt in good faith to resolve any dispute amicably before commencing proceedings.

30. Electronic communications

Operational, technical, security, billing and legal notices may be delivered electronically, including by email to the address associated with the account and by notices displayed within the Platform. Such notices are deemed received when sent or displayed.

Marketing communications are sent only with separate consent where consent is required, and can be withdrawn at any time without affecting service notices.

31. Assignment

The Customer may not assign or transfer these Terms or any rights under them without our prior written consent, except where mandatory law provides otherwise. We may assign or transfer these Terms in connection with a merger, acquisition, corporate restructuring or sale of all or part of the business, subject to applicable law and provided the Customer's rights are not materially diminished.

32. Severability, waiver and entire agreement

• Severability — if a provision is held invalid or unenforceable, the remaining provisions remain in full force and the invalid provision is replaced by a valid provision closest to the original intent.
• No waiver — failure or delay in enforcing a provision is not a waiver of it or of any other provision.
• Entire agreement — these Terms, together with the documents referenced in them, constitute the entire agreement between the parties on their subject matter and supersede prior discussions and representations, except for fraud.

Order of precedence

In case of conflict, the following order applies:

1. a signed order form or enterprise agreement;
2. the Data Processing Agreement, for data-processing matters;
3. these Terms;
4. product documentation.

33. Contact information

Chaimania EOOD

• Registered office: Sofia, Bulgaria
• Company registration number / UIC: 203112138
• VAT number: BG203112138
• Legal contact: [LEGAL CONTACT EMAIL]
• Support: info@teasymarket.com

The full registered street address and contact email addresses should be published here before these Terms go live.

34. Acceptance controls

During sign-up you are asked to actively confirm, using an unchecked checkbox that must be ticked to continue: “I agree to the Terms of Service and acknowledge the Privacy Policy.” Both documents are linked from that checkbox.

For each acceptance we record:

• the user identifier;
• the Organisation identifier, where an Organisation exists at the time;
• the exact version of the Terms accepted;
• the language of the version displayed;
• the acceptance timestamp;
• the IP address, where legally appropriate;
• the acceptance source (for example sign-up, settings or checkout).

Acceptance of these Terms is never bundled with optional marketing consent, which is always requested separately.

35. Versioning and administration

These Terms are maintained as versioned legal content in English and Bulgarian. Each published version has a version number, an effective date and a last-updated date. Previous versions are retained, acceptance records are tied to the exact version accepted, and a new version is published as a new record rather than by overwriting an existing one.

The Bulgarian and English versions are provided for convenience. In the event of a discrepancy, the version identified as controlling in the applicable order or, failing that, the Bulgarian version, prevails to the extent required by Bulgarian law.

36. Accessibility and publication

This page is published with semantic headings, keyboard-accessible links, a readable line length, a responsive layout and print-friendly styling, so that it can be read, navigated, saved and printed. Individual acceptance records are private account data and are not published or indexed.